SaaS Company

Company Background

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The client, a fast-growing New York City–based SaaS provider with over 100 employees, powers a critical subscription platform used by thousands of customers worldwide. As demand surged, their engineering organization became the linchpin of the business—but also a bottleneck. To maintain their growth trajectory, they needed sharper focus, stronger leadership, and a sustainable team structure.

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The Challenge

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When Stride first arrived, the client’s engineering teams were stretched across internal and offshore groups, chasing disparate priorities and wrestling with patchwork processes. Releases were unpredictable, product roadmaps blurred, and cultural cohesion was missing. Leadership recognized that without a clear structure and decisive technical direction, their market momentum—and customer trust—were at risk.

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The Solution

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Stride began with a discovery phase, embedding a senior Delivery Principal to assess team dynamics, product alignment, and engineering practices. As the engagement deepened, that leader stepped into the role of Interim CTO to provide strategic direction and hands-on execution support during a critical transition.

With a clearer picture of team strengths, delivery gaps, and product priorities, Stride guided the company through a thoughtful reorganization:

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• Restructured offshore engagement: Reduced offshore staffing by 50% to concentrate resources on well-defined priorities.
  
  
• Launched four new teams:
  
  
  
  • A stabilization team focused exclusively on bug fixes.
    
    
  • A greenfield team mentored in Extreme Programming (XP) practices.
    
    
  • A hybrid team tasked with modernizing the UI and building backend APIs.
    
    
  • A replatforming team staffed with senior internal engineers focused on architectural renewal.
    
    
• Enabled leadership continuity: Led the search and onboarding process for a permanent CTO and database administrator (DBA), including job descriptions and interview design.
  
  

Business Outcomes

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Stride helped the client move from a fragmented, execution-heavy engineering group to a more focused and empowered organization with clearer ownership and stronger alignment to product strategy.

Key outcomes included:

• Stronger team alignment: New team structures enabled clearer accountability and focus on high-impact product areas.
  
  
• Improved leadership capacity: The Interim CTO provided immediate technical leadership, while Stride helped recruit permanent hires to support long-term continuity.
  
  
• Cultural evolution: Teams that previously operated as implementers began to take ownership of engineering quality, supported by modern practices like XP and API-driven development.
  
  
• Foundation for scale: By restructuring teams around business priorities and reducing operational drag, the company is now positioned to scale its platform and technical capabilities more sustainably.
  
  

This engagement created the structure, leadership, and cultural foundation the client needed to navigate change—and build with confidence for what’s next.

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