Case Study

Accelerated MVP launch

About Stella Service

StellaService helps global retailers like Zappos, Jet and Walmart capitalize on customer service interactions by turning missed revenue opportunities into sales.

Our Shared Problem

StellaService had a tech team, but the entire group was already committed to other projects. They needed a technology partner they could trust to get their highest priority product to market, while maintaining their stellar brand reputation among the most respected retail brands like Pottery Barn and Sports Authority.

While StellaService had a strong grasp on what functionality they needed, the workflow and design were left to Stride.

Our Desired Outcomes

An Agile, NYC-based team they could rely on to build and launch their MVP with the perfect balance of efficient time to market and quality.
Since mobile phone usage was expected to be high, content seen by end-users had to be responsive and look good across devices.
Highly interactive and highly customizable and polished end-user experience

Our Impact

We took a highly iterative, highly collaborative Agile approach, both on the business as well as the engineering side. Quick feedback loops ensured we were always working on the top priority feature and enabled us to shift on a dime when new industry insight changed priorities.

Stride Consulting steered the entire MVP, from design to build, release and deploy, and drove everything in between from software engineering, architecture and configuration, QA, DevOps and Agile process.

Introducing: StellaConnect - a first of its kind, one-to-one feedback platform that enables customers to directly reward and recognize front-line customer service reps for great service.

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Our Desired Outcomes

Implement processes around code at scale
Continuous Deployment
Establish clarity on Plated's priorities
Become successful both inside the code and out
Increase transparency within the development process

Our Impact

Stride hit the ground running with minimal ramp up time. Our team added Agile expertise that Plated was able to seamlessly leverage at pivotal points in their business growth. We got to the root issue and adapted to their culture in a way that was welcomed. Stride helped Plated’s underlying agile and lean processes run smoothly through well-tested and refactored code. As a result, Plated had increased visibility of work, and were able to be their best both inside the code and out.

Addressing the problems of growth

Plated increased visibility of work, improved key engineering metrics, and found a partner to rely on long-term.

Impact

Stash’s new-at-the-time Auto-Stash feature enabled recurring deposits into Stash. In three months, we built a service allowing investors to schedule their recurring transfers. Upon launch, Auto-Stash helped Stash customers automate money movement and investing, ultimately helping millions of Americans more easily continue their journeys towards building long-term wealth.

This content is for informational purposes only. Investment advisory services offered by Stash Investments LLC, an SEC registered investment adviser.

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Results

The first team hit the initial goal, releasing the new Cheatsheets product to the company.
Successfully coordinated retrospectives for teams that had previously worked in silos; introduced the assignment of points to stories.
Worked with the Codecademy team to evangelize for and write unit tests.
Worked with the Codecademy team to build a dashboard that allows clients to assign seats, buy more seats, and bulk-invite users.
Worked with the Codecademy team to automate recurring subscriptions for Business to Business (B2B) users without interrupting renewal processes and Business to Customer (B2C) subscription flow.

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